Booking terms and privacy

Version of 3 November 2026

Seastar Hotel, Avenue Nenuphar, Flic en Flac 90502, Mauritius, is run by Xicom Ltd (registered in Mauritius, BRN C07070762). Phone +230 453 0055, e-mail info@seastarmauritius.com.

These terms apply to bookings made on this website. If you booked through a booking site or a travel agency, its terms apply: change or cancel the booking there, and write to us through its messages.

1. Your booking

Your booking is made when you press the final button ("Confirm booking", or the payment button) and, where something is due now, the payment has gone through. We confirm it by e-mail with a booking reference. The terms shown for your rooms before you pay, and repeated in the confirmation, are part of your booking: meals, the amount due now, what a cancellation or a no-show costs, and what is refunded. Where they differ from this page, they apply.

2. Prices

Every price is the total for the stay and includes 15 % VAT. Apart from Mauritius' tourist fee, nothing is added later except extras you order at the hotel.

The tourist fee is set by law and always paid at the hotel. What the website shows for it is an estimate: the fee is settled at check-in, on what you can prove then. If you are exempt, show the document that proves it and the fee is waived, even if the website included it. Without proof it is charged, even if the website did not include it.

3. Paying

What is due now is shown before you pay, and you pay it online with the payment provider shown on the page. We never see or store your card number. We charge no fee for paying by card. The rest is paid at the hotel in Mauritian rupees, cash or card. An amount quoted in another currency is converted on the day you arrive at a mid-market exchange rate, without commission. Any fee your own bank charges you for paying in rupees is yours.

4. While you pay

We hold your room for a few minutes while you pay; a countdown on the payment page shows how long you have left. If the time runs out, the room is released and you can choose again. If a payment reaches us after the room has been released and it is no longer available, we refund it in full.

5. Cancelling

Cancel with the link in your confirmation e-mail: the page shows what is refunded before you confirm. What a cancellation costs, and until when it is free, is shown for your rooms before you pay and in your confirmation. From the day of arrival, talk to reception or call us on +230 453 0055.

6. Refunds

A refund goes back the way you paid: a PayPal payment back to PayPal, a card payment back to the card. If the way you paid cannot take money back, we ask you for a bank account and send it there. You can choose a voucher for a stay or for our restaurant instead. We pay refunds within 7 days of the cancellation, or of the day you give us the bank account where we need one.

7. If we cannot provide your room

If we have to cancel your booking, we refund everything you paid, or offer you a voucher if you prefer.

8. Changes

To change dates, rooms or guests, write to us at info@seastarmauritius.com with your booking reference. A change depends on availability and can change the price. For a last-minute change, call us on +230 453 0055.

9. At the hotel

You can check in from 14:00, at any time of day or night. Please check out by 11:00. The guest who checks in needs to be at least 18, and we're sorry, but we can't accept pets.

When you enter your dates, please enter all guests, including children and babies. We will show you the rooms that can hold your booking. Your booking covers only the guests you booked, even if the room may have a higher capacity. If more guests arrive with you, you can add them for a surcharge, upgrade to a larger room or book an extra room. If your room can't take everyone and we have no extra or different room available, or you do not want to pay a surcharge, you're welcome to use your room for the guests you booked, or to cancel the booking, in which case the booking isn't refunded.

Meal plans have their own terms, which we show when you choose one.

10. Questions and complaints

Tell us first: info@seastarmauritius.com or +230 453 0055. We usually answer within 3 working days. These terms are governed by the laws of Mauritius. Where the law of your country of residence gives you consumer rights that cannot be excluded by contract, including the right to bring a claim before the courts where you live, those rights are not affected.

11. Your personal data

Who is responsible

Xicom Ltd, which runs Seastar Hotel (above), is the controller of your personal data. Contact: info@seastarmauritius.com, +230 453 0055.

What we collect

When you book: your name, e-mail address, phone number, address, city, country, arrival time, room wishes and whatever you write to us. If you mention an allergy or a health matter, we use it only to look after you during your stay.
Payments: the amount, the date, the payment provider's reference and the payer's name as the provider reports it. We never receive your card number. For a refund to a bank account: the bank, the account number and the holder's name.
Other forms: a day package request (name, phone, e-mail), the check-out survey (your answers), messages you send us.
Using the website: our host, Cloudflare, processes your IP address to deliver the pages. It keeps short-term technical logs of our website (currently up to 7 days): for each request, the page address, the technical headers your browser sends (including your IP address) and an approximate location. We use them to find faults. We also use your IP address to keep out automated abuse (a bot check and a limit on form submissions) and keep no other record of it.

The details the booking form asks for are needed to make your booking; anything marked optional is up to you.

Cookies

The booking pages set cookies they need to work: your language and currency, the dates and guests of your search, and your booking in progress. The live chat on our home and restaurant pages is a service of LiveAgent: when the page loads, it sets its own cookies so the chat can recognise you during your visit. Videos (YouTube, privacy-enhanced mode) and the map (Google Maps) load only when you click them.

Why we use it

To make your booking and look after your stay (our contract with you). To keep booking, payment and accounting records (our legal obligations). To keep the website secure (our legitimate interest). To ask about your stay after check-out (our legitimate interest; you can ignore or stop it).

Who receives it

We do not sell your data. We share it with our reservation and point-of-sale systems and with service providers, including:

Cloudflare (hosting, database, bot check; Cloudflare, Inc., USA, with servers worldwide);
Amazon Web Services (sending our e-mails, from Frankfurt);
the payment provider you pay with: PayPal, or for cards Peach Payments Limited (Mauritius), its affiliates in South Africa and The Mauritius Commercial Bank as the acquiring bank;
LiveAgent (Quality Unit, Slovakia), for the chat.

How long we keep it

We keep booking and payment records, survey answers and other requests for up to 7 years after your stay or request; Mauritian company and tax law requires this for booking and payment records. Bank details you give us for a refund are deleted 3 months after we pay the refund.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it: write to info@seastarmauritius.com. We answer within one month. You can also complain to the Data Protection Office of Mauritius (dataprotection.govmu.org).

If the EU's data protection rules (GDPR) apply to your booking, you also have the right to restrict how we use your data and to receive it in a portable form, and you can complain to the data protection authority in your country.

Changes to this page

We update this page when our terms or how we use data change. The date at the top shows the current version.